Step 1 - your journey
Step 2 - details
Step 3 - your data
Step 4 - your documents

Your journey

From this page, you can start your first complaint with Air Connexion.

If you already started a complaint and want to know the status of it; or you want to enter a new complaint, you can log in from this link or use the log in button here above.

When did you make this travel?

What kind of flight did you have?
Where all your stops operated by the same airline?
For us to check your eligibility, it is very important to understand your journey, especially if you made stops and/or changed airlines. In that case you must focus here only on the connection that caused you problems. Please click here to read a quick explanation before choosing the airports below!

Attention: If you used several airlines, it is more difficult for us to evaluate your issue against the law. For example: missing your second flight because the first flight arrived too late does not automatically gives you right to compensation if the delay was less than 3 hours.

We ask you to read and answer these questions carefully. Please be aware that in this situation, even if the website displays a compensation amount, our team will need to examine your travel in detail before confirming your right to a compensation and the amount involved

Start typing the name of the origin airport. Do not copy/paste. When the correct name appears, select it.
Start typing the name of the airport. Do not copy/paste. When the correct name appears, select it.
Start typing the name of the airport. Do not copy/paste. When the correct name appears, select it.
Start typing the name of the destination airport. Do not copy/paste. When the correct name appears, select it.
Start typing the name of the airline. Do not copy/paste. When the correct name appears, select it.