Flight overbooking is a practice that airlines use by selling more seats than those available (hoping there would be no-shows).
It should not be confused with the refusal to board related to an administrative problem which the airline is not responsible for, such as an invalid identity card or passport, failure to obtain a visa, error on the plane ticket, etc.). In such cases, according to EC regulation No. 261/2004, unfortunately you cannot claim compensation.
- How much am I entitled to?
- What are the conditions for receiving compensation?
- What is the time period for filing a complaint?
- Why should I call on Air Connexion?
If your flight is overbooked, you can claim up to €600 compensation per person.
The amount of compensation varies depending on the distance of the journey.
You are entitled to a compensation of:
- €250 for all flights whose distance is less than 1,500 km
- €400 for all intra-community flights over 1,500 km
- €400 for all non intra-Community flights whose distance is between 1,500 km and 3,500 km
- €600 for all flights over 3,500 km.
- If the airline is European: departure or arrival must be at a European airport.
- If the airline is not European: departure must be from a European airport.
Cause of overbooking
Under Regulation (EC) No. 261/2004, passengers are not entitled to compensation if the reason for the delay is due to "an extraordinary circumstance".
An extraordinary circumstance is defined as "an event that could not have been avoided, even if all reasonable measures had been taken".
Some examples of extraordinary circumstances include:
- Extreme climate conditions
- Strikes independent of the airline (strikes by air traffic controllers, baggage handlers, etc.)
- Bird strike (birds entering the jet engine)
- Political instability
- Closure of airspace
The following are some causes of overbooking which are not considered as extraordinary circumstance (and giving the right to compensation):
- A technical problem>
- Strike by the airline staff
- Illnesses of the airline staff
The time limit varies from country to country. For example, in France, the time limit for taking action is 5 years. In Belgium, on the other hand, the time limit for taking action is only 1 year.
Unlike a lawyer who charges for services on an hourly basis, Air Connexion is paid only in the event of success (25% commission + VAT).There is no additional charge (handling charges are entirely free and the legal costs are borne by Air Connexion).
In addition, Air Connexion has its own legal department, and will take your case to court in case of non-payment of your compensation.