Protecting your data

Article 1: Confidentiality statement

1.1. Air Connexion is committed to protecting your personal data

Air Connexion is committed to protecting the privacy of users of the airconnexion.com site and ensures the confidentiality of personal data collected during their visits to the site. AIRCONNEXIONO.COM acts in accordance with the provisions of Belgian and European regulations on the protection of privacy with regard to the processing of personal data.

This privacy statement sets out the reasons why Air Connexion processes personal data, i.e. how they are collected, processed and used, and also defines the rights of the users whose data have been processed.

1.2 Person responsible for the processing of personal data

The person responsible for the processing of personal data is Sarah Satti.

The contact e-mail address is: info@airconnexion.com

1.3. Legal basis and purposes of the processing of personal data

The personal data collected allow Air Connexion to inform users of the follow-up of their files.

Air Connexion is an online platform that allows users to:

- to obtain their flat-rate compensation as provided for in Regulation (EC) No 261/2004.

The data collected by AIRCONNEXION.COM are the email address, first name, last name, postal code, language, postal address, travel booking, a warrant, a copy of an identity card and the bank account number.

AiRCONNEXION.COM therefore pursues the following processing purposes:

- Recover compensation from airlines.

- The administrative and commercial management of the users of the site.

- Communication to the customer through competitions

By completing the compensation form, the user expressly agrees that the processing of his or her personal data may be carried out for the purposes of the above-mentioned processing.

AIRCONNECTION.COM also undertakes not to transmit your data to third parties, with the exception of:

- Airline companies

- Lawyers and bailiffs who work in collaboration with the Air Connexion team

- The competent judge (in the event of legal proceedings against airlines).

1.4. Storage period for personal data

AIRCONNECTION.COM keeps the data for a period of 5 years

1.5. Transfer of data to third countries

AIR CONNEXION does not intend to transfer its customers' personal data to a third country.

1.6. Users' rights relating to the protection of their personal data

The customer has the right to consult his data, to have them corrected or completed, to delete his data, and to object to any use of his data for purposes other than those initially defined.

To exercise their rights, users must submit a written and electronic request to the controller at the following address: info@airconnexion.com

In the event of a violation of the user's personal data, the user has the possibility to file a complaint with the Data Protection Authority (commission@privacycommission.be). However, it is recommended that the customer first contact AIRCONNEXION.COM for a joint resolution of the violation.

1.7 Security measures taken by AIRCONNEXION.COM

AIRCONNECTION.COM has put in place strict technical and organisational procedures in terms of security in order to guarantee a high level of security. 

Article 2: General Data Protection Regulations

By using the sites, the customer is required to communicate personal data.

The customer declares that he/she has read our privacy statement.

The customer acknowledges being informed that AIRCONNECTION.COM is committed to protecting his privacy and ensures the confidentiality of personal data. AIRCONNEXION.COM acts in accordance with the provisions of Belgian and European regulations on the protection of privacy with regard to the processing of personal data.

The processing of personal data by AIRCONNEXION.COM is based on the consent of the customers.

The data collected by AIRCONNEXION.COM are the email address, first name, last name, postal code, language, postal address, travel booking, a warrant, a copy of an identity card and the bank account number.

AiRCONNEXION.COM therefore pursues the following processing purposes:

- Recover compensation from airlines.

- Administrative and commercial management of the site's customers.

- Communication to the customer through competitions

Third parties do not have access to the customer's personal data and they are never transmitted to third parties, except for the purpose of saving them or if their transfer is necessary to comply with a legal obligation.

The customer has the right to consult his personal data, to have them corrected or completed.  Unless otherwise required by law, the user may also request the deletion of his or her personal data, but may also object to any use of his or her data for purposes other than those initially defined

The user also has the right to the portability of his personal data to another controller.

To exercise their rights, users must submit an electronic request to the controller at the following address: info@airconnexion.com

In the event of a violation of the user's personal data, the user has the possibility to file a complaint with the Data Protection Authority (commission@privacycommission.be). However, it is preferable that the customer first contact AIRCONNEXION.COM via the email address info@airconnexion.com for a joint resolution of the violation.